Shipping, returns & ordering
How it works when you order a watch band or phone case from me, in plain words. Every one is engraved to order in Niles, Michigan.
Made to order
Nothing here is sitting on a shelf. Each band and case is engraved after you order and pay, so it is made for you. That’s why it takes a little while — and why the choices you make (device, size, color, and any words you ask to have engraved) matter. Please read them over before you pay.
Turnaround: 2–3 weeks from the moment your payment lands, then it ships. You’ll get an email with a tracking number when it does.
Paying
- Card — through Stripe. I never see or store your card number. The card price is a little higher than paying by app, because it includes the card processing fee; the checkout shows you both amounts before you choose.
- Venmo, Cash App or PayPal — send the exact amount shown, and put your order code (it looks like B260927-P83D) in the payment note. That code is how I match your payment to your order.
An order isn’t started until it’s paid, and an unpaid order doesn’t hold a place in line. You’ll get an email when your payment arrives.
Shipping
- Ships from Niles, Michigan by USPS Ground Advantage, to addresses in the United States.
- Postage is worked out from your ZIP code and shown at checkout before you place the order. What you see is what you pay.
- One package holds up to three items. If you’d like more than that, please place two orders — each ships on its own.
- Military addresses (APO/FPO), U.S. territories and international addresses can’t be quoted online. Message me and I’ll see what I can do.
Returns & exchanges
Because each one is made for you, I can’t accept returns or exchanges — but if I get the design or the size wrong, I’ll put it right.
Screen colors vary from device to device, so the shade you see on your screen may not be exact.
If something isn’t right when it arrives, message me with your order code and a photo, and I’ll take a look and put it right where I can.
Changes and custom orders
You approve a proof before anything is engraved. Changes and custom orders come with a proof — a picture of exactly what I’ll engrave — and nothing is made until you’ve approved it.
Need to change a size, color or spelling, or want something custom? Message me right away with your order code. Once your order has been engraved it can’t be changed, so sooner is better.
Questions
Anything else — a color, a size, a design you don’t see — send me a message. I read every one.
Your information is handled as described in the privacy policy.